Returns & Refunds

Return Eligibility

We have a 15-day return policy for all unopened products, meaning you have 15 days after receiving your item to request a return.

We have a 7-day return policy for opened products. A 25% restocking fee applies to resellable items. This fee does not apply to damaged, defective, or incorrect items.

Customers are responsible for return shipping costs unless the item arrives damaged or the wrong item was shipped.

Conditions for Return

To qualify for a return, the item must be in the same condition as received, unused or in excellent condition, with original packaging and proof of purchase.

• ✓ Must be in excellent condition
• ✓ Original packaging must not be damaged
• ✓ No missing parts or accessories
• ✓ Receipt or proof of purchase required

Non-Returnable Items

• Products not purchased directly from FareEarth
• Unopened products returned after 15 days
• Opened or used products returned after 7 days
• Products without original packaging and accessories
• Products with removed labels or UPC codes
• Products showing signs of physical damage
• Broken seals or tampered labels
• Products affected by spills or improper use
• Products with missing components
• Custom-made or personalized items
• Clearance or final sale items

How to Start a Return

To start a return, contact us with your order number and product details.

Email: fareearth@yahoo.com

If your return is approved, we will provide instructions for sending your item back.

• Customers are responsible for return shipping costs
• Return shipping costs may be deducted from refunds
• Returns sent without approval will not be accepted

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery and contact us if:

• The item is damaged
• The item is defective
• You received the wrong product

We will evaluate the issue and work to resolve it promptly.

Exceptions & Inspection

We reserve the right to deny refunds if the returned item does not pass inspection.

• The product has been improperly used
• The condition is unsuitable for resale
• The return does not meet policy requirements

Exchanges

The fastest way to receive a replacement item is to:

1. Return the original item.
2. Place a new order after the return is approved.

Refund Process

Once we receive and inspect your return, we will notify you whether your refund has been approved.

• Refunds are issued to the original payment method
• Processing times vary by bank or card provider
• Orders not yet shipped may be canceled for a full refund

Return Shipping Responsibility

Customers are responsible for securely packaging and shipping returns, including all shipping expenses.

FareEarth is not responsible for returned items that are:

• Lost during transit
• Damaged during return shipping
• Rejected due to improper packaging
• Rejected due to failure to follow return instructions